JUSTICE ТO МE: CUSTOMERS PROTECTION IN DIGITAL AGE

JUSTICE ТO МE: CUSTOMERS PROTECTION IN DIGITAL AGE

Fri, 07/03/2020 - 13:11

Zhana Zahova, manager of Justice Тo Мe platform that empowers citizens in front of utility services and retailers

Zhana Zahova, manager of Justice Тo Мe platform

Zhana Zahova, manager of Justice Тo Мe platform

photography by Balin Balev; hair styling by Antoaneta Dimitrova

Everyone has a case (and often more) in which they have faced a "deaf" company offering subpar services. In the era of social networks our first reaction is to complain on them, and hope for a reaction. The Justice Тo Мe platform has an easier solution. It allows us to quickly and effectively issue a complaint, and to expect a real result. Zhana Zahova, manager of Justice Тo Мe, tells more.

For whom are the services of Justice Тo Мe?

Justice Тo Мe is a digital legal help service tailored to customers of retail (online ones included), utility service providers, transportation, travel and others. Justice Тo Мe is for people who are aware and up-to-date with the latest trends and technologies, whose rights have been violated. If a citizen who has found themselves involved with an unfair business wants to fight for justice, they can use our platform justiceto.me or look for us on Facebook under the same name. Via Justice Тo Мe they can issue a complaint and authorise an expert to depose the complaint at the relevant institution and to follow its progress from start to end. Our idea is to make protection of customer rights widely available. The platform will help people as it will save them time, will build trust and will inspire the feel that protection of their rights is in the right hands.

How do you guarantee the quality of the complaints you issue?

The platform is powered by the team of Justice To Me Ltd. We are professionals who research each case and use case-law and our experience to prepare a review so that the affected customer can receive adequate, lawful compensation.

If Justice To Me successfully wins compensation for the customer from the company, then expenses due for payment for opening the case and the subsequent customer protection will become a part of the compensation. A win-win for everyone. When the outcome is good, we are paid and the consumer is compensated either with money or in another way (regarding the case and the customer's preferences). The compensation is adequate and according to the damages. The customer gets all these without investing time, effort and resources, without fear of risk-taking and direct confrontation with the opposing side.

If the company does not offer adequate compensation, after a risk analysis by lawyers the case can end up in court to seek protection of the justiceto.me customer's rights.

Currently, as Bulgarian judiciary still lags behind the digital era, court cases are not included in the services offered by Justice To Me. This is why when the consumer is confident in their right, Justice To Me can help in court cases with contacting and providing law services at a very competitive price.

Varna, 26A Brother Shkorpil

phone: 0894 602 007

office@justiceto.me

www.justiceto.me

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