2020 is a year that forced almost all businesses of importance to redefine their business model in order to survive and even to grow. The IT outsourcing sector is one of the most interesting cases. A pillar of modern global economy, the field faced challenges such as decreased levels of overall economic activity, but on the other hand was better prepared for working under stressful conditions.
Nobody likes paying taxes. But when talking with Ilonka Raychinova, founder of Raychinova and Partners TAX & LAW, one starts to realise that this field of law is exciting and extremely important for both businesses and individuals who want to make the most of their ideas and the market while avoiding any breaches of the Bulgarian and European legislation. Mrs Raychinova's expertise is impressive. Before starting her own firm, she gained precious experience as head of the Indirect Taxes department at the Finance Ministry. She was also a Deputy Minister of Justice.
Since her arrival four years ago Nancy Schiller has become a well-known personality through Bulgaria. Seen in tiny villages in northern Bulgaria and at major archaeological sites like the Bishop's Basilica of Philippopolis, from her offices in central Sofia to locations with difficult-to-pronounce names that aspire to have US-style marching bands Nancy Schiller has skilfully managed one of the largest and most important non-governmental organisations in this country.
As in any crisis, there is a silver lining in the Covid-19 outbreak. The unexpected situation forced individuals and businesses to quickly adapt to the new environment of balancing between protecting public health and staying active. Wider adoption of cashless payment is one of these adaptations. In mere days both customers and sellers realized the power of e-commerce not only to make selling and buying faster, but also able to save lives with replacing a potential contamination agent with a more secure one.
Creating your own company in a field that is still new on the Bulgarian market asks for boldness, the inevitable leap of faith and the will to overcome obstacles to succeed. Marieta Yordanova knows this well. Eight years ago the then mother of two with a background in psychology, marketing and brand management decided to found Biotica 1961, a company for organic food supplements.
Digital advertisement is everywhere nowadays, but it – and customers' behaviour, is changing so rapidly that even established companies and brands struggle to utilise fully its potential. Radoslav Nedelchev, Chief Operating Officer for Dentsu Aegis Network Bulgaria, and his team are fluent in the language of modern advertisement.
OutsourceBG Services is a Bulgarian company focused on providing high quality tailored IT, information, management and consulting services for customers all across Europe. Established in 2015 with the online portal Outsource.bg, the company has grown to over 50 employees working for more than 20 customers in 12 countries. In 2019 it opened a subsidiary in Germany with EurIT Services GmbH and has started a new innovative recruitment portal/agency with Hiring.bg.
If there is a single trick to open up people's hearts and minds for Greece and things Greek it is Portokalopita, the deliciously different Greek pastry which combines in almost neoclassical proportions shredded phyllo with orange and cinnamon syrup to keep it beautifully moist. Dimitrios Chronopoulos, the new Greek ambassador in Sofia, must have known this, and his wife, Efi, is ready with her excellent Portokalopita the moment we sit down for a sip of Greek coffee at the comely Greek Residence in Central Sofia.
Among his many interests Communism – and what supersedes it – has had a special place on his rostrum. In his telltale style of combing the mundane with the philosophical, even allegorical, Lozanov begins this conversation, in his office at the Bulgarian Telegraph Agency located at Sofia's main thoroughfare that used to be called Lenin, by pondering over when exactly Bulgarian Communism ended.
There are two answers to this question. One is historical: Communism ended when former Communist leader Todor Zhivkov was toppled on 10 November 1989.
New technologies have changed the way we work, entertain ourselves, do shopping. They have also changed the way companies work. New regulations and professions are appearing, entire business sectors are transforming beyond recognition. Inevitably this has reflected on the way companies hire and retain employees, and on the labour market in general. Combined with other factors in play in Bulgaria, like local business climate and increasing shortage of workforce, this changing environment is a challenge for both companies and employees.
I have known Irit Lillian, the outgoing Israeli ambassador, since before she actually came to Bulgaria in her official capacity. An archaeologist by education, who had had wide-ranging experience in both diplomacy and off-the-beaten-track travel. During her tenure in Sofia Irit made a name for herself as being extremely active: both in matters related to promoting Israeli interests and maintaining close links with the local Jewish community.
Architect Ivo Dikov is the embodiment of the rule that youth and success can go together. He opened his first company in his 20s, in the midst of the 2009 crisis, and quickly demonstrated that with dedication, talent, work and knowledge it is possible to succeed even in harsh environment.
With a strong interest in the history of diplomacy in general and Italian diplomacy in particular, Baldi has authored dozens of books, written hundreds of articles and participated as speaker in many conferences and events. His strong interest in the arts has prompted him to help organise major exhibitions in Sofia the two most recent being Colourful Visions of Ancient Rome: Mosaics From the Capitoline Museums and Leonardo, the Gentle Genius.
French Ambassador Éric Lebédel has lived in Sofia for almost three years, during which time he has managed not only to upkeep his duties as France's envoy to Bulgaria but also to travel extensively throughout the country, including to locations that are off the radar of even the most intrepid travellers. What are the most fascinating ones?
Eric Rubin, the outgoing US ambassador, is a man of many vocations. He effortlessly alternates between State Department duties such as enhancing security and police cooperation and going to open-air opera performances, from patronizing the arts to visiting some of Bulgaria's off-off-off-the-beaten-track locations, and from hosting business lunches and receptions to quietly contemplating the beauties of Bulgarian nature. Eric is no newcomer to what used to be the Communist bloc.
Mars products are so ubiquitous that they have become a part of our everyday lives: we snack on Snickers and Twix, we chew Orbit, we cook Uncle Ben's and feed our pets with Pedigree and Whiskas. A family-owned company, Mars dominates the world market and stepped in Bulgaria 25 years ago. The company realizes its responsibility towards the environment and the health and wellbeing of consumers, and implements policies that are clean and energy and waste-efficient.
The woman that enters the luxury meeting room surprises me. I have seen her on photos yet I am caught off guard by her genuine warmth and femininity. Still, Silvia Veselinova is unapologetically successful in a male-dominated business, property development.
Few buildings are able to grab the attention of the passer-by and to become an iconic part of the cityscape. Ellipse Center is such a building. Rising at the entrance of Sofia at Tsarigradsko Shose Boulevard, this distinctive leaning tower with diamond-shaped mirrored façade cast its spell over passers-by long before it welcomed its first tenants.
In 2019, AIG celebrates its centenary. What started as an American insurance company in Shanghai is now an international giant. AIG arrived in Bulgaria in 1996. Today it is a household name and the centre of innovation including BPO and industry digitisation.
We are talking about AIG's past, present and future with Christina Lucas, General Manager for Bulgaria. Previous posts included roles in Asia and Latin America.
What did AIG achieve in Bulgaria?
Finding and keeping talents for any business is one of Bulgaria's greatest challenges. The country's official unemployment rate of 5.4% is both good and bad news. More people work and the wages in the most rapidly developing sectors have significantly increased. Shortage of skilled labour, however, can become an impediment for Bulgaria's economy.