Every organisation has processes that take longer than they should. Employees search for information across multiple documents, handle repetitive requests, prepare reports, review contracts or transfer data between different systems.
This is where AI creates the greatest value, not by replacing people but by taking over routine tasks, speeding up workflows and allowing teams to focus on activities that deliver greater added value.
As General Manager of Inetum Bulgaria, Borislav Borisov leads the Group's largest ServiceNow business and one of its most strategically important operations. Part of Inetum, a European leader in digital services with 26,000 consultants and specialists across 19 countries, the Bulgarian team has helped build one of Europe's fastest-growing ServiceNow practices and recently contributed to a business recognized as an ISG "Rising Star."
Lora Andreeva has over a decade of experience in Ingram Micro Bulgaria. She partners closely with business leaders to shape the people agenda, driving talent development, leadership growth, employee engagement, and organizational transformation.
How did Ingram Micro's Sofia office manage to transcend the limitations of traditional operational and customer support functions and to become one of the company's key technological and expert hubs in Europe?
DGLegacy® is a groundbreaking solution to an increasingly urgent problem – how to be sure that, after our death, our heirs will receive comprehensive information and access to our digital legacy – wallets, investments, social media accounts and everything else that defines us in the digital world. The idea behind DGLegacy® is brilliantly simple. You enter your assets into the app and choose which of your loved ones will have access to each of them. When the inevitable moment comes, your heirs receive a notification.
MoveSense AI started when a worried mother, Irina Ganchova, spent significant time and resources trying to answer an important question: whether her young daughter had posture problems. After all the frenzy, Mrs Ganchova realised two things. First, it would be invaluable to have a well designed AI-based app that assesses children's posture and identifies potential issues. Second, she could create this app herself. She had crucial previous experience as an entrepreneur and manager and she was a respected marketing professional.
In technology, talent does not simply emerge - it is shaped. It grows at the intersection of academic foundations, real-world experience and the guidance of professionals who understand where the industry is heading next. In a world where artificial intelligence, big data and machine learning are redefining entire business sectors, the question is no longer whether young professionals will need to adapt, but how well prepared they are to do so.
Zynko.ai is a next-generation web agency that uses AI and optimised processes to create high-quality websites in exceptionally short timeframes. The company works primarily with entrepreneurs and small businesses seeking a modern online presence without the heavy, slow and expensive models of traditional web agencies.
A defining feature of Zynko is its clear and structured methodology, from the initial idea to a fully functional website with minimal involvement required from the client.
It's a living organism – an intelligent platform that adapts, analyses, and acts before a threat turns into an incident.
With LIREX innovations, physical and digital security merge into one solution – the LIREX ACS intelligent platform. It lies at the heart of modern offices, production facilities, and critical infrastructures, ensuring a high level of security, visibility, and control.
What drives this intelligence?
The platform integrates two leading technologies that operate in perfect sync:
A decade ago the IT sector in Bulgaria was pretty much focused around outsourcing services for Western companies. Today, Bulgaria's IT ecosystem is one of the drivers and enablers when it comes to digital transformation, artificial intelligence and smart solutions.
Good accounting software makes work easier, complies with current legal requirements and is instrumental in the client companies' success. Georgi Stefanov knows this well – he runs ComByte, a Bulgarian accounting software company with over 30 years of history.
ComByte has been on the market since 1991. How have you managed to succeed in such a competitive environment?
Prices today change faster than the click of a mouse, and the survival and success of online retailers depend on how well they understand their market and competitors. Intuition alone is no longer enough – what is needed are data, accuracy and speed. This is where Pricemind comes in – a Bulgarian software solution that uses artificial intelligence to transform price monitoring and pricing from a chaotic process into a precise strategy.
At precisely 3:27 AM, an alert is triggered in the Security Operations Center (SOC). Anomalous traffic targeting a corporate database is identified. Within seconds, the event is classified, neutralized, and escalated. The client is notified post-incident through a detailed report. No crisis unfolds. No disruption occurs.
That is exactly what JTN does – an international market research company with over 10 million respondents across 80+ countries. The agency is a leader in building digital panels and conducting comprehensive, in-depth, practically oriented studies.
At the helm of JTN is Danyo Dimitrov – a visionary with experience in international business and data-driven innovation. Under his leadership, JTN is setting new standards for responsible, intelligent and impactful use of data.
Organising an event with hundreds and thousands of attendees is a challenge that should not be underestimated; a single error can turn it from a time and place of fun and happiness into something that makes news for all the wrong reasons. Petar Minev, Technical Director of WeTrack, Momentus Technologies, knows this well – after all, this seasoned IT professional has expansive expertise in managing event operations.
The modern IT environment evolves so quickly that yesterday's innovation quickly becomes ubiquitous today – and outdated tomorrow. In this ever-changing field, the companies that rely on eLando for their software solutions and services are in good hands. In less than ten years after it entered the market, the Bulgarian company that specialises in tech consulting services, software engineering services, mobile, blockchain and cybersecurity solutions, and reselling of software licences, has become a respected local player with a growing reach beyond Bulgaria.
TINQIN is a dynamic and rapidly expanding IT company specializing in innovative digital solutions for the insurance sector. In 2023, TINQIN became part of Be Ys Group, a leading insuretech company, specializing in trust services and digital identity solutions, ensuring compliance with legal and regulatory requirements. Today, TINQIN employs over 530 IT professionals across its offices in Sofia and Varna, with many working in hybrid or fully remote roles.
Foundever is a company dedicated to creating outstanding customer experience for its clients, and its Bulgarian office is a vital part of this mission. This was the reason to talk to its HR Manager, Zornitsa Palamarova. She has degrees in Marketing, PR and Advertising and has many years of experience in marketing, sales, and management of administrative processes. In 2022, she became the HR Manager of Foundever Bulgaria, and in the last two years she has been ranked among the TOP 100 HR Managers in the country.
They are not just a recommended practice – they are a necessity for any organisation that manages sensitive data, relies on secure digital infrastructure, and wants to maintain the trust of customers and partners.
The old military adage says that if you are prepared, the war is half won. This is also the mission of Ivan Blagoev – to train qualified teams that will take leading positions in cybersecurity across Europe through the specialised programme of ThinkCyber Bulgaria. Ivan Blagoev is a Microsoft-certified software developer and has specialised in cybersecurity in Israel. He has participated in numerous cybersecurity projects of national importance and is a member of the Bulgarian Academy of Sciences.
What are the most dangerous hacker attacks today?
With its distinctive all-in-one approach, the company eliminates the need for external providers and ensures a seamless transition to a modern and secure IT environment.